Coles Extended Quiet Hour

Coles is extending its “Quiet Hour”, the low-sensory shopping period in its supermarkets, to five days a week in an effort to increase accessibility for customers.

Shoppers will be able to experience Quiet Hour from 6pm to 7pm on Monday to Friday.

During the 60-minute slot, Coles Radio, register and scanner volumes will be turned down, while staff will only use the PA in emergency cases.

Quiet Hour provides a low-sensory shopping experience by making changes in store, such as reducing noise and distractions. These changes are designed to help make a difference to customers who find it challenging to shop in a heightened-sensory environment.

Our team members at Taylors Hill Village are enthusiastic about the initiative and love offering Quiet Hour to customers who might benefit from the experience. Quiet Hour is just another way we are achieving good things in our communities and for our customers and team members.